What is RMM? Everything you should about RMM solutions Latest Updates 2022

In this article, we are going to discuss the things that you ought to do before choosing a new RMM software solution, as well as the things that you ought to do about the migration after you have made your choice.

Over the course of my career, I have had numerous conversations with individuals who are thinking about switching their remote monitoring and management solution. One of the first questions I ask these individuals is why they want to make the switch. The reason you desire to change is essential information, so be sure to give a thoughtful response to this question. It is never a good idea to change something just for the purpose of changing it; thus, you should make a list of the reasons that are essential to you and rank them in order of importance.

When I’ve inquired about this topic in the past, I’ve been given a variety of responses as to why people feel this way. It’s possible that you feel as though you’ve outgrown your current solution; this could be due to price; it’s also possible that you feel as though the current solution lacks features that you need; it’s also possible that you had a negative experience with support, or it’s possible that the person who was responsible for choosing the current solution is no longer with the company, and you want to start over from scratch. Regardless of the reasons, you should establish a list of them and rank them in order of importance before you start looking into other potential solutions. This will be quite helpful.

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What is RMM?

RMM software, also known as remote monitoring and management software, is a category of a program that information technology (IT) service providers utilize in order to manage and maintain the IT infrastructure and systems of their customers. The program is an essential application for managed service providers (MSPs), in particular those MSPs whose business model is predicated on their capacity to provide services in a remote manner. RMM software programs offer the necessary framework for accomplishing this task.

One of the many IT management and business operations products that a channel partner could utilize to run its business is a remote monitoring and management (RMM) platform.

RMM software products are offered by multiple manufacturers specifically to channel partners. Some of these solutions are sold as stand-alone products, but other providers include remote IT administration as a component of more comprehensive and integrated service packages designed to automate channel partner businesses.

Functions of remote monitoring and management

RMM software programs can offer a wide variety of tools, but they primarily serve two purposes. RMM software enables service companies to keep tabs on their clients’ information technology (IT) systems, such as servers, desktops, applications, and mobile devices, by supplying performance data and other reports that service technicians can review. RMM software also enables service companies to provide better service to their clients. In addition to monitoring client endpoint devices, remote monitoring and management software (RMM) allows service providers to use the client’s systems to carry out management duties such as patch management, software update configurations, and service setups. Both tasks may be performed without physically being there, which is a significant advantage for service companies because it saves time and money.

It is necessary for a service provider to install agent software on the servers, workstations, and mobile devices of a client in order to link remote monitoring and management (RMM) software to the client’s systems. The job of the agent is to gather data on the health and state of the monitored device and then report that information to the portal, dashboard, or console of the RMM product. The MSP system administrator uses these interfaces to monitor and manage the client’s systems.

The goal of the management consoles offered by RMM software providers is to present an IT service provider’s client portfolio in a manner that can be viewed through a single window. This centralized console can also provide details for each individual customer, such as the number of client devices and cloud services, as well as open help desk tickets and alert tickets.

In most cases, remote monitoring and management (RMM) software will automatically discover devices on client networks. The program is able to automatically undertake onboarding and configuration operations for newly detected devices once the devices have been discovered. RMM programs typically offer support for devices running Windows, Linux, and macOS. Some additionally offer support for devices running Android and iOS, however, this varies depending on the product.

RMM software agents, on the other hand, typically cannot be installed on devices that do not have an operating system. Examples of such devices include switches and routers. In such circumstances, RMM software suppliers might offer network management capabilities that enable device administration through the use of the Simple Network Management Protocol (SNMP).

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What solutions should you evaluate

If, after answering this question, you decide that you still want to go with changing your RMM, then you are going to have to conduct some research in order to determine which alternatives you ought to assess. Utilize the recordings of product demos that the majority of suppliers should have available as well as the public demos that you can attend in order to get a feel for the product. Check to see if they have public forums, find out what their current partners have to say about them, look for independent product reviews, interact with other people in the business on websites like Reddit, and see if you can visit a trade fair where you can meet a number of different suppliers. After completing all of these steps, you should be able to reduce the number of potential answers to two or three.

Evaluating the potential new solutions

It’s going to take at least a month to do this, and it could take even longer depending on how extensive your list of needs is. Once you’ve selected which solutions you’re going to analyze, make sure you have enough time and resources to do the evaluations. I would recommend that you analyze one option at a time so that you may concentrate on determining whether or not it satisfies the standards that you have compiled.

A one-on-one technical demonstration is an excellent method to get the evaluation started off on the right foot. Before continuing with the evaluation, you should first make sure the product is capable of doing the tasks you require it to in order to meet your needs. This will allow you to highlight the aspects of the evaluation that are most essential to you. Following the completion of the demonstration, the next step is to start a trial of the software. It is the responsibility of the seller to provide you with a technical resource. They go by a variety of names, including sales engineers, solution engineers, and solutions architects, but regardless of what you call them, they are there to assist you in any way they can. They will get the trial started for you and work with you to make sure the solution satisfies all of your requirements.

In my opinion, this is an important stage in the process. The technical resource is typically very informed about their own solutions and also typically possesses solid insights into the companies that they are competing with. Make the most of your time with them by gathering as much information as you can to help you come to a conclusion about what to do.

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You’ve made your decision, now it’s time to move

Now that the decision has been made and the contracts have been signed, it is time to start having some fun! Because you have invested time and energy into locating a new solution that you believe will result in an improvement for your company as well as the services that you provide to your clients, it is critical that you correctly apply the new solution. You might be able to transition from the trial to the production phase if the seller is someone who offers that option. If this is the case, then the more effort you put into assessing the product throughout the trial period, the more of a head start you should have here. On-boarding should be made available by the majority, if not all, of the vendors. Sessions of this sort can at first appear to be generic, but the N-able team will make every effort to tailor them to your unique requirements so that you get the most out of them.

Make sure you have a strategy for the move. In the days before Covid, customers’ devices that were under supervision tended to be centralized in a single area, which made it simple to perform mass deployments and onboarding of new customers. However, things are somewhat different now than they were back then. We’ve seen some clients transition entirely to a style of working from home, while others have a mixed strategy. As a result, it may be very challenging to target these devices when they are dispersed all over the place.

The most effective method for overcoming this obstacle is to examine whether or not the agents for the new solution can be deployed using the solution that is already in place. The majority of the vendors will already have scripts prebuilt for you to use in this situation. During this stage of the evaluation, you should make sure to consult with your company’s technical resources.

Once you have a strategy for implementing the new solution, the next step is to test it internally, verify that it is functional, and then select an amicable customer to bring on board first. There is no amount of internal testing that can offer you the same level of assurance as seeing one of your customers successfully migrate over to the new system.

You might be excited to get started with the migration, but remember to take your time, begin the process cautiously, and solve any problems that arise along the way. If you do so, you will be able to speed up the process as you move forward with the migration. The successful completion of the migration is essential to establishing a long-term, mutually beneficial partnership with your new provider.

When switching RMM tools, you need to think about a lot of different things, but these are only a few of them. Attending one of our onboarding boot camps for N-able N-central or N-able RMM is a great idea if you are now reading this and considering making a switch to either of those products. You may also join me for my N-central office hours or my colleagues for their RMM office hours at www.n-able.com/events if you have any questions.